ONSITE SUPPORT for ‘Da Project’

I was involved in the General Ledger System Project since July 2008. It was a 3mths project, in which it means that we need to develop a GL System, tested, confirm the acceptance, give training to user on the system and go-live by end of Sept, 2008. The team has only 5members (including Project Manager). Surprise, surprise… Congrats to us, we manage to roll out this Project on time, 24th Sept 2008, its not even 3mths yet.

The training for the system was conducted from 8th Sept to 16th Sept and was conducted by myself. There were 7courses and the feedback was satisfying. Then, from 16th – 23rd, we just need to do all the preparation for the go-live on the 24th. All the users ID, password, permission lists, functions and etc created, tested and confirmed to function well.

Before the system is roll-out, change impact briefing has been made as this is to ensure that all the staff in the “organization” aware about the new system. Those who are impacted in their work are also given a guide during this briefing. This is because, due to the new system, some of the current task might be redundant. Thus, it is the responsibility for our side, to analyze and restructure the task and business process according to the “organsations’ requirement”. After approval from “organizations’” management, this new task, business process and etc are confirmed. This information needs to be communicated to all the impacted employees. This roll-out briefing was done right after the completion of the training.

Once the GL system go-live on the 24th Sept, operation support were given to the “organization”. The onsite support was available from period 24th Sept to 15th Oct. The support given is for user who needs the assistance to use the system, should there be any. The project closing will be in October, hopefully